Refund policy

We hope you’re happy with your order.
If something isn’t quite right, we’re here to help.

Faulty or incorrect items (Complaints)

If you receive an item that is damaged, faulty, or not what you ordered, you of course have the right to make a complaint.

Please contact us using the contact form at the top of the page.
Include your order number and, if possible, a photo of the issue, and we’ll work with you to resolve it.

For approved complaints, we cover return shipping and offer a refund or replacement.

Returns & right of withdrawal

Our products are made to order.
For this reason, the standard 14-day right of withdrawal does not normally apply if you simply change your mind.

If you’re unsure whether your item can be returned, you’re always welcome to contact us — we’re happy to take a look together.

Refunds

Once a return related to an approved complaint has been received and processed, the refund will be issued within 14 days to the same payment method used for the purchase.

Questions?

Please use the contact form at the top of the page if you have any questions.
We’re a small brand, and it genuinely matters to us that you have a good experience.